The Hidden Reality: Limited Confidence in Costs
Higher education institutions depend heavily on receiving payments to fund their operating budgets. Yet, when asked about visibility into payment operations, many leaders expressed uncertainty:
- Only 22% felt highly confident in their ability to calculate total payment processing costs
- Nearly half (46%) described themselves as only “somewhat confident”
- 10% were openly uncertain
This confidence gap underscores the complexity of managing modern payment systems. The findings also reveal:
- 61% have limited visibility into staff time spent on reconciliation
- 29% lack visibility into processing fees across all payment types
- Just 17% report full visibility into all payment-related costs
Believe that more than 26% of their true costs remain invisible.
Estimate that 11–25% of costs are hidden.
Are unsure how much remains invisible.
This hidden cost challenge compounds the fragmentation problem, as institutions using multiple systems often can’t track processing fees across all payment types. It’s clear institutions recognize the importance of payment visibility—but many lack the tools to measure it effectively today.
Reveal what your payment data isn’t showing you.
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